Client: Large UK Retailer
Type of works: provision of a Pims Pumps ServiceCare Contract.
The client's requirement was to service all their sewage and drainage pump stations at main stores around the country. Over 400 stores located all over the UK were to be covered with a service agreement which details the following:
Pims (Services) Ltd successfully secured this account using a ServiceCare contract as follows:
This contract was very beneficial to this particular customer as there is one specialist service provider with a single point of contact for the client. Uniform response rates under service level agreement (SLA).