Welcome Break is one of the UKs largest independent motorway service operators. Its 4,500 staff annually provide world-class hospitality to 80 million visitors. High-quality washroom facilities are a fundamental part of the services they offer.
To give customers a positive experience, washrooms need to be clean, fully functional and quick to use. Hand drying had previously presented problems. The hand dryers in Welcome Break washrooms were slow, expensive to run and needed considerable maintenance. To make improvements, the unreliable hand dryers were replaced with Dyson Airblade V hand dryers. Senior Unit Business Manager, Tracy Pollard, is responsible for the Leicester Forest East site, We decided to use Dyson Airblade V hand dryers to improve on the speed, less maintenance work is involved and theyre more hygienic.
For Property and Safety Manager Simon Peene, the slowness of the previous hand dryers was a considerable drawback, Wed just get this backlog of people wanting to dry their hands if they bothered to dry their hands at all.
Because Dyson Airblade hand dryers are the fastest, most hygienic hand dryers, Welcome Break customers are now able to dry their hands in 10 seconds using HEPA-filtered air. Simon Peene explains how this will improve both customer satisfaction and crowd management, With a 10 second dry time, as opposed to 18-20 seconds, were going to reduce queues at our peak times.
With all these advantages, Purchasing Coordinator Natalie Baxter says the decision to upgrade to Airblade technology was a simple one to make,
We just wanted to improve the washroom experience for our customers.