KONE, a global leader in the lift and escalator industry, has launched a unique tailor-made approach for its maintenance services and new 24/7 Connected Services, which uses the IBM Watson IoT (Internet of Things) platform.
The company is bringing new levels of flexibility to lift maintenance, with the introduction of a fully customisable portfolio of services and advanced tools, designed to meet the individual needs of different customers, such as building owners and facility managers. KONE's customers will be able to request and customize services to match the specific requirements of their business, their tenants, or their building type, instead of predesigned service packages.
As part of KONE Care®, KONE has also launched 24/7 Connected Services, which uses the IBM Watson IoT platform and other advanced technologies to bring intelligent services to lifts and escalators. It means a completely new experience for KONE's customers, with less equipment downtime, fewer faults and detailed information on maintenance work. For people using lifts and escalators, it means less waiting time and more personalised experiences. The system enables vast amounts of data from lift sensors to be monitored, analysed and displayed in real-time, improving equipment performance, reliability and safety.
The launch of 24/7 Connected Services comes a year after KONE and IBM announced a multiyear agreement in which IBM will provide cloud-based Internet of Things (IoT) technologies and services to drive innovation in the lift and escalator industry.
Both the new KONE service offering and 24/7 Connected Services have been piloted and introduced in selected markets and will be commercially available broadly during 2017, with roll-out continuing throughout 2018. KONE aims to connect over 1 million additional elevators and escalators to the cloud over the next few years.
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