Newton Waterproofing has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering excellent customer services, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses receive the award based on the number of reviews they have collected and their average rating. This accreditation remains unique, as it is based purely on the interactions with real customers. All reviews are verified as genuine, according to Feefo’s guidelines.
Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2019 and December 31st 2019, with a Feefo service rating of between 4.5 and 4.9. Newton have received 82 reviews with an average service rating of 4.8 since March 2019, when the company joined the service.
Warren Muschialli, Managing Director at Newton Waterproofing commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at Newton Waterproofing is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers.”
Congratulating Newton Waterproofing on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”
Newton’s reviews can be read on their Feefo merchant page.