VEKA Group has added four vans to its Technical department as part of an ongoing investment initiative. These will assist Technical Service Engineers in visiting customers across the length and breadth of the UK.
Technical Service Engineers are employed and trained in house by VEKA, to ensure that their knowledge of VEKA and Halo products and tooling is faultless. While some suppliers might only have one engineer to cover the whole country, VEKA Group employs four specialists.
The four new vans provide extra storage space for equipment and tools to ensure engineers can assist customers no matter the issue; responding to support requests faster than ever before.
Dawn Stockell, Marketing Director for VEKA Group explains: "Customer satisfaction is at the core of everything we do here at VEKA Group, whether that be our direct customers – of VEKA and Halo product – or end users.
"We are proud to provide ongoing support to all of our customers to ensure a seamless process from fabrication through to fitting, and the knock-on effect of this service benefits everyone in the supply chain. Having four brand new vans that are even better equipped than before, means that our engineers can continue to provide exceptional technical support to customers all over the country. Their support includes everything from initial tooling, maintenance and workflow suggestions, to audits, training and more. Their knowledge of all things VEKA and Halo is second to none and we know our customers find their advice invaluable.
"We work with our clientbase to ensure as smooth a workflow as possible but we know our customers work hard, and so does their equipment. VEKA Group has to be on hand to solve any issues in a quick and stress-free manner so that there is minimal disruption for customers.
“The new vans have been liveried in a clever way that looks as though you can see inside. Showing high quality VEKA Group products and a Technical Service Engineer keen to get to work, the design reflects the professionalism you can expect from our TSE department.”
Established in the UK for more than 30 years, some VEKA and Halo customers have been with VEKA Group since day one. The 'partnering' approach that VEKA Groups takes with its customers relies on regular feedback in order for the system to continually evolve and meet the ever-changing demands of the market. The newly-improved fleet of vans marks the latest gear shift to make sure VEKA is always first past the finishing line, ahead of competitors when it comes to smooth and seamless service.