Walsall Housing Group

Client: Walsall Housing Group
Type of works: installation of over 1,700 Worcester boilers.

Walsall Housing Group (WHG) is a group of non-profit making companies providing good quality, affordable housing for the local communities.

Pressure is mounting on housing associations and local authorities with the changes to the Building Regulations and the Government’s Decent Homes Initiative, which promises to raise the standard of social housing by 2010.

WHG has been an exponent of these changes from their conception, placing a strong emphasis on energy efficiency within its homes, and also in the training of its staff.

Mark Bird, one of the major works projects managers, explains that WGH are working in partnership with like-minded organisation Worcester, Bosch Group because they share the same aims regarding heating solutions for homes: ‘Since Part L hit in April 2005, we have been very proactive with the changeover to energy-efficient boilers. We have fitted most of the Greenstar condensing boiler range that Worcester offers, because they provide systems to suit all circumstances. At WHG the most cost-efficient system for the customer is always installed. It’s an ongoing process, but so far we’re doing well.’

‘Over 1,700 Worcester boilers have been installed in our homes in the past year. We’re committed to reducing fuel poverty, whilst giving our customers the best boilers possible. Our partnership with Worcester was a decision that was made after much thought. We considered all angles including training, advice, quality of products, reliability, guarantees and a keen price. Worcester came out on top and the relationship has been very prosperous so far. There is a very good partnering ethos between the two companies.’

‘We always tend to go for Worcester boilers – they’re tried and tested and we know we’re not compromising on quality. We’ve fitted a considerable amount of Worcester products and they work well for us. We get a high quality service and the customer care is exceptional.’