Alutec take customer service to the next level

Alutec take customer service to the next level

As part of its significant business expansion strategy for 2015, leading aluminium rainwater system manufacturer Alutec has set plans in place that will lead to faster delivery times and improved customer service. Following continual growth in business, Alutec is investing in several areas of its operations to increase output capacity and provide a better service to its customers. Already in effect are significant upgrades to its IT systems that will both speed up order processing and bolster Alutec’s sales team knowledge of the market.

“With smoother operation of our internal IT systems, customers will enjoy even quicker response and a seamless experience from Alutec,” Steve Laming, Brand Director at Alutec, commented. “2015 is a significant year for Alutec with expansion in several areas. As we grow, however, we are committed to not just maintaining but improving our service to customers. In order to do this, it was clear that our internal operations needed to be best in class – the new IT systems will ensure this is the case and will provide the backbone of our service moving forward.”

Fundamental to the upgrade is its newly developed Aliaxis Sales Tracker customer relationship management system that will equip Alutec’s sales team with more in-depth market knowledge. The system will enable the company’s internal sales support department to track upcoming UK projects and distribute leads from a central hub. This will not only add value to Alutec’s already strong relationships with existing customers but will also help the sales team offer even greater insight to new customers as well.

Alutec has also implemented its new Microsoft Dynamics AX ERP system that allows for much more detailed analysis of stock levels and order logistics. Processing information from order placement right the way through to dispatch, the programme will increase efficiency and reduce the risk of any order errors. Alutec offers a full turnkey service from initial design, right through to expert on site assistance and after care. Providing high quality aluminium rainwater systems, Alutec is also fully BIM compliant.

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Alutec

Alutec

Alutec is part of Aliaxis, a multi-national group of plumbing & drainage companies. Present in over 40 countries, the group is known for its market leading plumbing and drainage systems. Alutec is the UK leader in innovative aluminium rainwater and...
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