CCF raises bar with new delivery management system

CCF raises bar with new delivery management system

Insulation and interior building products distributor CCF, has launched a new Delivery Management System to raise the bar when it comes to providing efficient, controlled, and reliable deliveries.

The new Delivery Management System is designed to offer a more responsive way for customers to receive delivery updates. All the customer has to do is provide the desired delivery date, site information, and a contact number. Then CCF will then take care of the rest!

On the day of delivery, on-site customers will receive a text message with a two-hour time slot and a portal link showing full details of the products. When the delivery is on its way, site contacts will then be able to see exactly where the CCF driver is via a live tracking system.

For extra reassurance, another text notification is sent to the team twenty minutes before arrival. Once completed, a digital proof of delivery is emailed to the appropriate contact, which conveniently helps to reduce the time spent on administrative work.

The CCF Delivery Management System is available for customers to use nationwide, backed by CCF’s excellent delivery vehicle fleet, and completely customer focused service proposition commitment.

Catherine Gibson, Managing Director at CCF, said:
“Our approach to working together with our valued customers and colleagues, to continually seek out and take action on important feedback, is crucial to maintaining our market leading position at CCF. We believe that by developing new tools in response to customer insights and industry trends, the best service possible can be provided. Technology like the Delivery Management System will help to bridge the gap between customers, delivery drivers, and local branch teams. As a result of this, any room for doubt is eliminated due to the complete transparency of what is being delivered and when. This is fantastic news for our customers and it is our ambition to always continue to find new ways to improve.”

For further information about CCF’s Delivery Management System, please visit their website here. Or to find your nearest CCF branch, please click here.

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Finishes & Interiors Sector

Finishes & Interiors Sector

FIS (Finishes and Interiors Sector) is the representative body for the finishes and interiors sector where 11% of UK construction spend is on fit-outs. We have over 500 members drawn from contractors, manufacturers and distributors of ceilings, steel...
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