The resin flooring manufacturer Flowcrete UK has achieved ISO 9001:2015 certification for the quality of its products, services and management.
Achieving this accreditation required Flowcrete UK to take an in-depth look at what it does and how it does it. A lot of Flowcrete UK’s operations already fell within the standard required, but needed to be codified and integrated into the company’s daily operational framework.
The Process Map, developed as part of the ISO 9001:2015 procedures, illustrates just how many aspects of the business need to be consistently considered and regulated to ensure that Flowcrete UK maintains a quality management system that’s up to the task at hand.
Going through this process did identify several ways that Flowcrete UK could further improve its standard operating procedures, which included enhancements to its design and development processes as well as the implementation of a customer satisfaction survey that carefully assesses each point of a client’s journey.
Flowcrete UK had to not only prove that it has an enhanced approval process for all its activities, but also that it has a robust, top-down policy for analysing and improving the business. It was important that Flowcrete UK’s senior management team was able to demonstrate a thorough understanding of the procedures and the team’s role in setting out the direction for the company to follow.
As a globally recognised standard, architects, contractors, facilities managers, developers and end users around the world can know for certain that Flowcrete UK’s products and approach complies with the exacting challenges of today’s construction sector and the demands of even the most complex and intensive industries.
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