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It’s a new decade - what do your customers expect? [BLOG]

It’s a new decade - what do your customers expect? [BLOG]

As the e-commerce industry has grown, so have customer expectations. Today customers are placing orders more frequently, in fewer quantities, later in the day and expecting delivery faster than ever before. Customers now consider 2-day delivery slow with next-day and even sameday delivery becoming the standard.

Shoppers in the year 2020 think globally, demand personalisation, desire immediate results and request return refunds without a second thought. Although it doesn’t have to be, it’s difficult for many companies to keep up with this momentum. Often, we see those that are just launching their e-commerce sales channel or considering expanding struggling with intralogistics.

Internally, companies are suffering from obstacles including warehouse space, accuracy, labour problems and theft. Externally, consumer loyalty may be impacted as a result of delivering incorrect orders, letting down shipping expectations and not having the capabilities to manage personalisation or global shipping.

When B2B warehouses can’t deliver as promised, chaos is the result. Suppliers are left looking foolish and without the goods they need. Construction crews without materials…hospitals without supplies…car dealers without prime shopping week inventory: multiple layers of supplier disappointment and revenue impact can occur. On the B2C side, what’s worse than ordering a birthday gift online to have it arrive late and in the wrong colour? It is guaranteed that person will be telling all of their friends about the poor experience - and the retailer’s name!

According to Statista, the global e-commerce market is expected to grow by 8.9 percent annually until 2023. How does your business fit into this growth and will your warehouse operations help you reach your goals? Is your e-commerce channel just starting to grow? Are you out of warehouse space with your current set-up? Have there been some bumps along the way?

According to Mark Dunaway, Kardex Remstar’s North American President Finance and Administration, “Over the next 5-10 years, the industry is going to see more automation with advanced capabilities, and with a much heavier reliance on automation and robotics. In fact, we think it will begin to grow even faster than demand for storage and retrieval equipment has.

The idea of a “dark building,” where robotics and automation run autonomously 24/7, is definitely making headway. As companies transition to automated warehouse systems, the intralogistics industry will also change and grow. It’s important to research and evaluate the best solution and find a reliable intralogistics partner.”

Chocolate world is a Belgium based chocolate mould manufacturer with customers in more than 110 countries who had a need to optimise their warehouse logistics. With the installation of two LR 35 Vertical Buffer Modules and Power Pick Global, they have changed their process and are now delivering: same-day dispatch for orders placed by 3 pm, they can manage up to 500 orders and store 2,736 customised boxes per day, their employees now have the tools to guarantee precise inventory overview and storage locations as well as the ability to train personnel without the need for an intense employee training.

Kardex Remstar has created systems to boost order fulfilment for companies in the wholesale, retail and e-commerce industry segments with 24-hour service and overnight delivery.

The LR 35 Vertical Buffer Module is one of the fastest vertical storage systems on the market, enabling businesses to increase picking performance and reduce costs. A single unit can present up to an impressive 150 storage bins per hour. To put this in perspective, that’s 50% more than the number of trays a vertical lift module can present per hour. In addition, combining the solution with put frames enables to speed up order, minimise picking errors, reduce walking distances and optimize storage space and volume.

In fact, warehouse personnel foot traffic may be reduced by as much as 65%. With the future in mind, systems can be implemented with minimum configuration and then expanded as required for both seasonal peaks and long-term growth.

If you’re seeking modular, flexible and scalable warehouse automation which increases productivity, optimizes warehouse space and saves you a whole lot of headaches, contact Kardex on the details below.

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Kardex Systems (UK)

Kardex Systems (UK)

Kardex Remstar is one of the leading providers of automated storage and retrieval systems. Providing cost-effective solutions which improve an organisation’s ability to handle all types of stock from small to medium sized items up to larger heavy...
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T(01992) 557 237
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