At Hörmann (UK) Ltd, service always comes first. To further its customer service offering, Hörmann has launched its new super fast-track programme for its standard, industrial sectional doors that guarantees delivery to installers within 15 business days.
Another feature of the super fast-track programme is the rapid availability of certain replacement panels. These panels can be ready for collection within 48 hours, or if delivery is required within 5 working days. This means damaged doors can now be repaired quicker than ever before.
The delivery of made to measure doors, from factory to trade customer within 15 days, is the latest addition to the high quality service from Hörmann. It's service offering currently boasts 24/7 repairs support that provides 24 hour breakdown and accident cover. Routine maintenance and service packages, which can include extended warranties, are also adding to the demands from the manufacturer and are services that more and more companies arebeginning to rely on.
The super fast-track programme is the latest step in a process of continual improvement that has seen an increase in demand for a manufacturer led service support and demonstrates Hörmann's ongoing investment in the service division to ensure that customers gain maximum benefits.