Across September 2019, 99.8% of Tobermore deliveries were delivered in full and on time as agreed, breaking their own record for delivery speeds.

Tobermore take great pride in their delivery service and have maintained a 99% delivery rate for in full and on time loads for the past five years.

To achieve these rates, Tobermore have put effective processes in place. Products are manufactured in a single site, with higher than average stock levels maintained. Tobermore’s investment in world class machinery ensures a high-speed manufacturing process. All Tobermore orders go through rigorous checks before delivery.

With this commitment to customer service in mind, Tobermore have launched a tailor-made customer service package, ServiceSure. This service follows a project from initial enquiry to delivery and beyond, updating customers at every stage ensuring an efficient, and consistent streamlined delivery experience.

Owner/Managing Director David Henderson said:
‘’At Tobermore we are dedicated to providing an efficient, consistent and streamlined customer experience with a ‘right first time’ ethos. I would like to thank our hardworking staff for this outstanding result.’’