The incoming New Homes Ombudsman will be compulsory for developers to join and will have statutory powers to award compensation, ban developers and order poor building work to be fixed.

Premier Guarantee are constantly striving to update their service offering to its customers, with the sole purpose of improving build quality and in turn increasing the quality of new homes across the UK.

Extranet portal

Premier Guarantee’s Extranet has been up and running for well over a year now, but recent additional functionality has made it even more useful to builders and developers. Customers can now:

Print Certificates of Insurance
If there are no outstanding actions relating to a plot and all validations are met then Premier Guarantee customers can print their own Certificates of Insurance, saving time on waiting for that all important documentation.

Filter actions relating to individual plots
Another useful function is the ability easily filter necessary actions on individual plots, allowing Premier Guarantee customers to quickly act upon and close these.

Use a ‘Whatsapp’ style audit trail
Status of plots can be viewed as a Whatsapp style audit trail, enabling quick and easy access to important information.

Download outstanding technical and non-technical actions
These can be downloaded in Excel format and shared with third-party contractors, allowing for better sharing of vital information.

View outstanding payment information
Making life easier and ensuring there are no nasty surprises at the end of the process.

Reporting
With the use of tablets on site, Premier Guarantees surveyor site reports instantly sync to the Extranet. Not only does this save the surveyor time on admin, meaning that they can spend more time on site with customers, but it also allows Premier Guarantee customers to view, in real-time, any actions for their site.

Technical standards
Specific to your build type, rather than a ‘one size fits all’ approach, Premier Guarantee’s technical standards, which are outlined in their industry accredited Technical Manual, provide comprehensive and expert guidance.

In-house technical and surveying staff

With a Technical Training Department and a national network of local surveyors, Premier Guarantee customers have a wealth of technical knowledge and experience at their disposal.

Building Control

As one of only a few structural warranty providers that was granted independent public liability insurance to also provide Building Control, Premier Guarantee’s building control service goes hand in hand with their structural warranties; providing the same technical expertise and quality service, with the advantage of having both services under one roof.

As an Approved Inspector, Premier Guarantee can provide you with Building Control even if you use another company for your structural warranty, and vice versa.

Homeowner feedback

Via the New Homes Review, which provides a unique, independent insight into the quality of new homes being built for sale and the level of customer satisfaction, based on feedback directly from new homeowners. Information is collated, analysed and fed back to developers, builders and the new homes construction industry as a whole through the NHR annual report.

To enquire about Premier Guarantee’s services, fill in this contact form.