Irwell Valley Housing Association has taken a proactive approach to boiler care and heating system protection in all of its 7,000 homes, using Sentinel SystemCare to help meet its ambitious business goals of zero unnecessary repairs and zero customer dissatisfaction.

The forward-thinking housing association deploys a treatment plan comprising Sentinel’s high quality cleaning chemicals, inhibitor, and Eliminator Nano filter. As a result, avoidable boiler and heating system repairs have been eliminated, keeping heating maintenance costs at a minimum and ensuring that its homes provide year-round efficient heating and hot water to some 17,000 residents.

Serious about delivering quality homes and quality service, Irwell Valley works towards a series of goals called the ‘5 Zeroes’, an approach developed to maximise resident satisfaction while growing the business responsibly.

Two of these goals, zero unnecessary repairs and zero dissatisfaction, are directly related to heating system management within its homes, and are being achieved with the help of Sentinel’s industry-leading SystemCare Soft Water Pack.

Anna Norbury, Asset and Technical Administrator at Irwell Valley Housing Association, said "We can confidently say that we have not experienced any boiler or heating system problems related to the quality of circulating water since using Sentinel SystemCare".