With regulations, legislation and the green agenda needing to be met when specifying the heat provision of a building design, access to expert guidance and support for each bespoke project is vital. With this in mind, Vaillant has brought together its end-to-end expertise and support teams available to specifiers across every aspect of heating design under the umbrella, The Vaillant Standard.
Already offering a robust portfolio of heating products, from energy-efficient heat pumps and boilers to effective controls, The Vaillant Standard further highlights the business’ complete support offering to specification customers. Including pre-planning, system design, consultancy services and aftersales support including flexible warranties, which can be just as important as the quality of the heating solutions themselves.
The Vaillant Standard packages up the company’s offering to ensure customers know the expertise Vaillant has to offer. By partnering with Vaillant, customers can make the most of this wider support to help plan projects, meet the challenge of designing sustainable heating systems, maximising the potential of each build and allowing businesses to provide the best service for their tenants and future homeowners.
Drawing on the knowledge of its expert teams, each step of a building project or development is covered. For example, Vaillant’s pre-planning and design service team can offer fully indemnified heating system designs. Approaching the team early opens the door to people with specialist experience of addressing the range of challenges that specifiers may face, such as retrofitting heat pumps, designing for new build developments, or taking on a commercial project, helping to mitigate possible issues before they occur.
One such project that has already benefitted from the Vaillant Standard is a development on the outskirts of Swindon managed by Igloo, where 239 off-gas new build homes were fitted with Vaillant’s aroTHERM plus and aroTHERM split heat pumps.
Kate Barber-Lomax, Development Manager at Igloo, said: “Vaillant’s specification team was on hand to support the project across several areas, from planning, where they demonstrated the environmental credentials of installing air source heat pumps, right through to installation and, into the future, with on-hand expert training and after sales support too. Vaillant’s specification team ensured that our design consultants could adopt a system-first approach when it came to specifying the most efficient low carbon heating solution. The support didn’t stop at scoping out the most suitable heat pump either, Vaillant was also able to provide in-depth calculations for the sizes of cylinders needed too.
“By taking the time to understand the unique challenges of the project, we’ve been able to incorporate a high-performing and future-ready solution that gives residents a way of living that has sustainability at its core.”
Vaillant’s dedicated national specification team is also available to advise throughout a project too, arranging training as needed, and ensuring the project is feasible and designed to meet the correct standards. Commissioning, servicing, and maintenance is offered for all products where required and, alongside flexible warranties, designed to suit individual project needs. A 300-strong aftersales and customer support team can continue to provide support even when the build is complete.
Adam Tilford, Sustainability Manager from Top Hat Construction, commented; “We included aroTHERM plus heat pumps within one of our more recent modular builds. As well as providing onsite support to ensure the products were correctly installed and commissioned throughout the build, Vaillant provided our contractors, Sub Modular, with inhouse training in Belper, covering both of these elements plus how to set up the sensoCOMORT controls to get the very best out of this technology. The result is a quality finish all involved are proud of.”
Commercial Director, Steve Cipriano at Vaillant, comments, “We are all aware that one size does not fit all, and each development brings its own challenges and questions. Our proposition to help our customers address these head on and start a successful journey to low carbon heating, is unrivalled. We invested in heat pump technology before it was mainstream in the market, meaning we have the long-standing knowledge and expertise essential to provide forward thinking support and planning through to aftersales backing. Whether you’re based in the Highlands or down on the south coast, The Vaillant Standard ensures that our customers across the country have access to the expert advice they need, when they need it most. Giving peace of mind from the beginning to the end of each project.
“It is never too early to speak to our teams either. Tapping into the support available can help tailor the solution to suit a particular build or development, creating a result that delivers now and into the future.”
Built around Vaillant’s strong specification proposition, The Vaillant Standard is backed by the assurance of quality. All Vaillant products are designed with specifiers in mind, built to last and are lifetime tested for up to 15 years. Using the highest quality materials, each product is built using the one-piece flow method, meaning every product can be traced back to its manufacture.
To find out more about the Vaillant Standard visit www.vaillant.co.uk/unbox.